GlobalProtect VPN

Note: Please VPN from Bay College issued devices ONLY. Due to security concerns personal devices should NOT be used accept in emergency.

Windows Instructions

Connecting with the Global Protect VPN Client

1. Click the small upward facing arrow in lower right side of the taskbar. Look for the Globe icon and click it.
   
2. Click Connect. If the portal does not auto fill type in vpn.baycollege.edu.
   
3. Enter your username in the format USERNAME, and enter your Bay College password. Then click "Sign In".
   
4. While connected, the status will be listed as connected within the program.
5. At the end of the day or when you're finished working, please click Disconnect within the program.
   

Connecting to your Network Drives

The previous method for mapping drives to devices no longer works due to Windows 11 needed elevated credentials to execute PowerShell scripts. You will now need to manually connect to the drives you are looking for once connected with the VPN using File Explorer and navigating to file directory you are looking for. An example of this would be to type out \\escadmin\ or \\escacad\ or \\escmisc\ to see all network shares associated with those locations. Keep in mind you will only be able to access network shares in those repositories that you have been given permission to access. Also, make sure that you are typing in that file path in the navigation bar of File Explorer that says "This PC" and not "Search This PC" in order to see those locations.

macOS Instructions

Connecting with the Global Protect VPN Client

1. If the Global Protect client doesn't start automatically you first login, click the Global Protect icon in the notifications bar and click "Connect". Make sure the "Remember Me" box is checked if you don't want to do this every time you start the computer.
2. Click the globe icon in the upper right task bar and enter the portal information below then click "Connect":
   Portal: vpn.baycollege.edu
   
3. You'll then be asked to provide your Username and Password, after click "Sign In":
   Username: network\username (Your current username goes after network)
   Password: Your password for current username
   

Connecting your network drives on macOS

Connecting Network Drives macOS

Installation Reference and Troubleshooting

Installing a Fresh Copy of Global Protect

Note: This section included for reference only. GlobalProtect VPN is installed by default on Bay College Windows mobile devices.

Note: This method requires local admin access. If you are using a Bay College machine and would like the VPN client installed, please contact IT at 906-217-4025 or at ithelp@baycollege.edu.

1. Navigate to https://vpn.baycollege.edu.
2. Enter your Bay College username in the format, network\USERNAME. Then, enter your password and click Login. Click the picture for an example.
   
3. Click the appropriate version for your machine's operating system (this should be 64-Bit Windows). This will begin a download.
   
4. Open the file when it is done downloading to run the installer. The picture below shows File Explorer.
   
5. The installer will now open. Click Next.
   
6. The installer will now ask what folder you would like to install the program to. Leave it set to default, and click Next.
   
7. Confirm that you want to install the program and click Yes.
   
8. You will be prompted to allow the program to install once more. To allow this, you will need admin access. If you have admin access, click 'Yes'. If you do not, please contact IT at 906-217-4025 or at ithelp@baycollege.edu.
   
9. The installation is now complete! Close the install window and click here to see how to connect.

Uninstalling an Old Version of Global Protect

Note: This method requires local admin access. If you are using a Bay College machine and would like the VPN client installed, please contact IT at 906-217-4025 or at ithelp@baycollege.edu.

1. Press the 'Windows Key + S' on the keyboard, and type 'Control Panel'. Click on 'Uninstall a Program'.
   
2. Locate 'GlobalProtect' and click on it. Then, click 'Uninstall' to begin uninstalling the old version.
   
3. You will be prompted asking if you're sure you want to uninstall GlobalProtect. Click Yes.
   
4. You will be prompted to uninstall once more. To allow this, you will need admin access. If you have admin access, click 'Yes'. If you do not, please contact IT at 906-217-4025 or at ithelp@baycollege.edu.
   
5. The VPN will work for a moment, then be uninstalled. Click here to see how to install the newest version.

Installing Global Protect on macOS

Note: GlobalProtect VPN comes installed on all Bay macOS mobile devices. These instructions are for reference only.

Note: This method requires local admin access. If you are using a Bay College machine and would like the VPN client installed, please contact IT at 906-217-4025 or at ithelp@baycollege.edu.

Note: Starting with the High Sierra version of MacOS, you maybe required to accept 3rd party kernel extensions in order for GlobalProtect to work. How these 3rd party kernel extensions are enabled depend upon the path of when the software was installed on the OS and the requirements at the time. You may need to navigate to: > system preferences > security & privacy and allow the extension run.

1. Navigate to https://vpn.baycollege.edu.
2. Enter your Bay College username in the format, "network\username". Then, enter your password and click Login. Click the picture for an example.
   
3. Click the Mac OS 32/64 bit download link.
   
4. Open the file when it is done downloading to run the installer. The picture above features Safari.
   
5. The installer will now open. Click "Continue" and if necessary Select "Install for all users of this computer" then click continue.
   
6. Click Install and for the popup type in your username and password. Click "Install Software" and then "Continue" followed by "Install"
   
7. Two separate windows should appear: One informing you that the extension has been blocked and another asking for the VPN Portal. Click "Open Security Preferences".
   
8. In the Security & Privacy window click the "Allow" button.
   
   1. When doing an Upgrade instead of a fresh install, you will see a pop-up asking you to approve KeyChain Access. You do this by entering the password you log into the computer with.
9. Click the globe icon in the upper right task bar and enter the portal information below then click "Connect":
   Portal: vpn.baycollege.edu
   
10. You'll then be asked to provide your Username and Password, after click "Sign In":
    Username: network\username (Your current username goes after network)
    Password: Your password for current username
    

You are now officially connected to the VPN!

Uninstalling an Old Version of Global Protect

Note: This method requires local admin access. If you are using a Bay College machine and would like the VPN client uninstalled, please contact IT at 906-217-4025 or at ithelp@baycollege.edu.

The only way to successfully uninstall Global Protect from a Mac is to use the same installer provided by the Bay College VPN link: https://vpn.baycollege.edu From here follow steps 1-5 from "Installing Global Protect on Mac OSX". At the "Installation Type" step deselect "Global Protect" and select "Uninstall Global Protect". Enter your username and password and follow the prompts. A new window pop up showing that "The installation was successful" even though you uninstalled it.

You have officially removed Global Protect from your computer!