Clearing Browser Cache

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Picture of Safari, FireFox, Chrome, and Edge icons

Your internet browser stores frequently needed files into a cache to make future requests faster. Sometimes when you change user information on a website the cache doesn't get updated and the old information is displayed.

Google Chrome, Edge, and Mozilla Firefox

  1. Open your preferred browser.
  2. Press and hold Ctrl, Shift, and Delete and a window will appear.
  3. If asked about the time frame, choose an option before the issue began.
  4. Leave the default options selected.
  5. Click the affirmative (i.e. "OK", "Clear Now", or "Clear Data").


Chrome clear cache tab


Internet explorer clear cache tab


FireFox clear cache tab


  1. Open Safari.
  2. On the menu bar, click Safari, and then click Clear History
    Safari menu tab
  3. Change the duration to all history and click Clear History
    Mac Safari clear history